FAQ – RESISTOL

ORDERS & SHIPPING

When will my order arrive?

Times vary based on your shipping address. Most orders shipped with Standard shipping arrive in 3 to 8 business days.

Where is my order right now?

After you place an order online, we send you a confirmation email. We then send you an email with tracking information for each shipment. If you haven't received an email from us, be sure to check your spam or junk mail folders. If you need more help with orders, please contact us.

What is Resistol's Return Policy?

Please visit this page for returns: https://resistol.com/pages/shipping-returns

What Payment Methods do you accept?

Resistol accepts the following payment methods: Visa, MasterCard, American Express, and Discover, Diners Club, JCB.

Can I use a debit Card?

Yes, we accept Debit Cards.

The address I typed in is correct, but it isn't being accepted. What do I do?

Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please contact customer service for assistance.

Why doesn't my promo code work?

Sounds simple, but first make sure you are entering the correct code. Also, refer to the terms and conditions associated with the particular promotion code you are trying to use to confirm that your purchase is eligible for the promotion. Many codes cannot be combined with other offers. Most of our promotion codes have expiration dates, and many are only eligible for use a single time. If the problem continues, please contact customer service.

How is sales tax calculated?

Tax will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges. We do not know the fulfillment location until after you place your order, so your checkout screen and order confirmation email may not include taxes.

Do you accept international orders?

No, Resistol Hats only currently ships within the United States of America.

Do you offer gift ordering?

No, we do not offer gift ordering.

TEAM RESISTOL

How do i get endorsed by Resistol?

Resistol is proud to have a team of professional rodeo athlete, horseman, and women, and young up and comers who wear our product and believe in the same western ideals we believe in. Positions on our team are limited and we review these a couple of times per year. If you are interested in endorsement, please fill out the application form below and we will be happy to review it, sometimes it takes several weeks or months. We add a very limited number of team members from time to time and we will contact you if we have an opportunity available. Thank you so much for wearing Resistol! Click here to fill out a form.

How do I get a sponsorship from Resistol?

Thank you for your interest in Resistol. We are committed to sponsoring and attending western lifestyle events when possible. As you can imagine, we receive many requests and while we appreciate them all, we may not respond to every one. Rest assured, we do read all of them. Please fill out and submit the form below. We appreciate the time and effort you put in to make your event a success and we will contact you if we feel this is a good fit for Resistol. Click here to fill out a form.

Who can I contact to become A retail partner?

If you are interested in becoming a Resistol retailer, please click here to fill out a form.

HATS

What do the number of X's mean?

The quality of the hat body used to make a hat is the main factor that determines the X’s. In felt it is determined by the percentage of fur’s used in making the hat body. We use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs we use determines the X’s. In straw, the X’s are also determined by the body used to make the hat. The tighter the weave and narrower the straw reed used to make the hat, the better X quality is marked in the hat.

How do I determine my hat size?

To figure out what hat size you wear, you will need to find a cloth measuring tape. Measure the circumference of your head at the place where you would wear the hat. Take the measurement in inches and use the chart below to determine your correct hat size. If you are between hat sizes, size up! You can always pad a bigger hat.

Can I get a Resistol Hat refurbished?

We refurbish 15X quality and above felt hats. You will need to take the hat to our nearest dealer and have them call us for a renovate number. We need the information from the tag inside your hat that tells us the name of the hat, color, and quality. The retailer will need to give you the cost of the renovations. The renovation includes cleaning, blocking, and replacing the sweatband and the liner. There are some stains we cannot remove and we cannot patch holes. If your hat is less than a 15X quality you will need to contact an individual renovator.

Can I buy a hat box?

Yes, you can find one here on this link.

Can I get my hat shaped when I order it?

Unfortunately at this time, we are not shaping hats upon order request. We will start offering this service in the near future.

What do the different hat profiles mean?

You can find more info about hat profiles in the Resistol 101 page.

What is the difference between a wool hat and a fur felt hat?

Felt was one of the first man made fabrics. It is also non woven, fibers randomly intertwine creating a fabric that is extremely durable and hard to tear.

Felt can be made from many different types of fur. The most common types of felt are made from Sheep’s Wool, Rabbit, Wild Hare, Beaver, and also blends from the above mentioned.

Wool is a very long an thick type of hair. It felts easily, but because it is so long and thick, it cannot felt together tightly. It can insulate, but isn’t the best for rain or snow.

Rabbit and Wild Hare have short and fine hairs letting them felt together tightly. They insulate, protect the wearer from the elements, and stand up to abuse.

Beaver fur is the finest and shortest hair, making it a soft and pliable tightly felted felt. Blending Rabbit and Beaver gives you a soft and very durable felt that will last!

How do I find out more information on a vintage hat?

Resistol has been around since 1927; therefore it is extremely difficult to provide accurate information such as worth, age, or style name for vintage items.

How do I clean and take care of my hat?

To remove dust or surface dirt from your hat:

Straw - simply wipe with a clean damp cloth.

Fur felt / Wool - use a soft brush starting at the left side of the hat and brush counterclockwise toward the back and around again.

If your hat gets wet:

Straw - simply shake off the excess water.

Fur felt / Wool - you need to turn down the “self-conforming” leather sweatband and stand the hat on the sweatband so it can dry naturally. While the hat is wet, don’t rest the hat on its brim as this will cause it to alter the shape.

Avoid exposing your hat to heat from stoves, radiators, lamps and car windows. The combination of heat and perspiration will shrink the sweatband.

To keep perspiration and hair dressing from penetrating the outside of the straw, occasionally turn down the sweatband so it can dry naturally between wearings.

Should your fur felt (if it is a light color) become spotted with water or grease, you can clean it with a little baby talc or cornstarch – NO liquid cleaners – please.

To put on or remove your hat, hold the brim in the front or back; handle the crown as little as possible.

Store your hat upside crown, on its crown, on a clean surface or in a box. Do not store it right side up on a flat surface, as this will cause the brim to lose shape and flatten.

Do you have an outlet store? if so, where is it?

Yes, we have a Resistol Outlet Store in Garland, Tx.

721 Marion Drive Garland, Tx 75042

Can a Resistol Hat be re-sized to fit better?

No, not really. A fur felt hat can be taken down one full size, but not increased. A hat retailer might be able to stretch the hat a little, but when you stretch a hat, after a time, it will go back to its original size.

Can I register my Resistol hat?

Unfortunately you cannot register your Resistol Hat at this time, but you are able to register your Resistol RideSafe.

How much water does a 10-Gallon hat hold?

About 3 quarts.

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